Issue Position: Provider Network Transparency

Issue Position

Issue
Many insurance plans require people to use providers in the plan's network, yet the insurer provider directories are often outdated and hold incorrect information. Providers may have moved, are no longer accepting new patients, and directories may not include language or specialty information. Outdated directories can be a huge impediment to those seeking care, especially for children in need of behavioral health care.

Christine's Plan
This bill would require health plans to regularly update their provider directories to ensure accuracy and comprehensive information. It would also create a task force to understand how to improve the ability for patients to find the right providers

Supported by
This legislation is broadly supported by advocacy groups and health insurance plans. The Children's Mental Health Campaign, Mass Collaborative, the Massachusetts Health and Hospital Association, Massachusetts Association of Health Plans, and Blue Cross Blue Shield of Massachusetts support this legislation, and have worked collaboratively with Christine on this bill.

Source